Performance Guard™ Data Center Management Module supplement the core Performance Guard reporting capability with the ability to send alerts to the leading data center management solutions based on pre-set thresholds for visibility into end-user based performance degradation before the users start calling the helpdesk.

According to Industry Research, about 75% of all issues reported by end-users to the helpdesk are not visible in data center management solutions as they are reported. Furthermore, the same research indicates that it takes on average 6 calls to identify the owner of a given issue. Thus, integration of end-user performance management information will drastically increase the visibility by data center managers to issues at the user level, while at the same time offer a rapid "one-click" link to the report that can identify the root cause of the issue. This will result in much better operations and dramatically lower time consumption on complicated tier 2 and 3 help desk issue resolution.

The data center module is an open application program interface capable of sending alerts with associated link to report information over to any standard data center management framework. It provides the appropriate level of detail to enable only alerts of a certain category to be sent to the data center management solutions.